• 
• We provide the following services
  Warranty support
  Server implimentation & support
• Per Call support for Hardware and Software 
  Annual Maintenance Contracts
  In-house Repair of PCs, Laptops, Printers, Power supply etc
  Networking and Application Support  
  HP Plotter maintenance & repair 
  Our Policy  
  Provide unparalleled Customer Satisfaction to our client.
  At  Focus National  Est,  nothing  is  so  fundamental,  so  core  to  our  values  as  CUSTOMER SATISFACTION. It is the backbone for our sustenance and growth.  Our endeavor is to provide ultimate satisfaction to our customers by providing better service support and by maintaining maximum uptime of their systems.    

How It All Works
In order to achieve this objective, Focus National Est. is fully geared with the necessary manpower, infrastructure and customer support information system. The Customer Support Department (CSD) consists of a highly skilled group of professionals.
Any service call reported in Muscat at/before 11am will be attended to the same working day. Calls reported after 11am will be attended to on the next working day of Focus National Est.  
***** 24 x 7 Customer Support – Call @ GSM 92801527 *****
The customer support department has a powerful information system which can produce reports on the calls reported, log-in time, nature of problem, name of the engineer attended to the call, status of problem, rectification measures taken etc. details as and when required.
In addition, the department maintains a database of all the installations with product details and history, most frequently reported problems and possible solutions. This will enable our engineers to quickly troubleshoot the problem/provide a ready solution.  
In order to provide the best support, the customer support department is equipped with a dedicated telephone line, state-of-the-art testing facility and an inventory of most frequently required spares. Moreover, each engineer is provided with a mobile phone that will enable Focus National Est to direct the Engineers on the field to attend to any emergency service calls and keep track of the progress at the customer’s site. 
  
The efforts of Customer Support Department are complimented by our in-house Information Systems Department (ISD), a varied group of professionals, specialized in various operating systems/ application software.  This group will help customer support department in troubleshooting, optimizing performance, configuring systems/network, installation of operating systems/application software, etc.
Any technical problems pertaining to products supplied by our business partners that cannot be rectified by our CSD and ISD will be taken to the attention of original manufacturers/developers by e-mail/fax, who in turn brings their expertise and technical know-how to solve the problem. 

 The Team Consist of

Microsoft Certified Systems Engineers (MCSEs)
Cisco Certified Engineers (CCNAs & CCNPs)
Certified Novell Engineers (CNEs)
Dell® Certified Professionals
Focus National Est not only provides consultancy during hardware and software requirements study but also assists customer in designing & implementation of environmental infrastructure, which includes raised flooring, fire detection & prevention, security systems, sizing & selection of stabilizers, UPS and other facility management and environmental products.
Focus National Est firmly believes that computer and communication systems by themselves achieve nothing and that human interface is required to be effective and keeping this in mind Focus National Est ‘s Support Department consists of highly skilled and trained personnel with experience in networking, hardware maintenance and software development.